Many WiFi networks require you to login with a username and password in order to connect. This includes public WiFi hotspots and private home and office networks.
If you want to setup and use your Alexa smart speaker or display on one of these secured wireless networks, you will need to provide the login credentials during the WiFi connection process.
This guide will explain the step-by-step instructions for connecting your Alexa device to a WiFi network that requires logging in with a username and password for access.
Before connecting Alexa to a secured WiFi network, you will need:
- The Alexa device you want to connect such as an Echo Dot or Echo Show.
- The SSID (network name) of the WiFi network.
- The correct WiFi password or key needed to access the network.
- For public networks, usually an access code or voucher from the provider.
- Your Alexa app downloaded on your smartphone or tablet.
- Your device and the Alexa unit need to be in the same location during setup.
Ensuring you have these WiFi login details on hand will enable you to easily connect Alexa to the network during the process.
Put Alexa into Setup Mode
The first step is putting your Alexa device into setup mode in order to connect it to WiFi.
Follow one of these methods:
- When setting up a new Alexa, it will automatically enter setup mode.
- For an existing Alexa, open the Alexa app and go to Devices > Select Echo & Alexa > Set Up New Device.
- Or press and hold the Action button on your Alexa device until the light ring turns orange.
Once in setup mode, Alexa will be ready to connect to the WiFi network.
Open Connect to WiFi Settings
While your Alexa device is in setup mode:
- Open the Alexa app on your smartphone or tablet.
- Make sure you are logged into the same Amazon account that your Alexa unit is registered under.
- Go into the Devices tab at the bottom and select your Alexa gadget that you want to connect.
- Tap “Connect to WiFi” on the next screen.
You will now see the available WiFi networks that your Alexa can connect to.
Select the Right WiFi Network
On the WiFi settings screen in your Alexa app:
- Locate and select the correct secured WiFi network name (SSID) you want to connect Alexa to from the list.
- Tap “Continue” after selecting the network.
- Confirm that you have the WiFi password needed to login to this network.
Pro Tip: Connect Alexa to a 5GHz band WiFi network instead of a 2.4GHz network for best performance.
Enter the Network Password
After tapping your target WiFi network, the Alexa app will prompt you to enter the password.
- Carefully type in the FULL password or key for that specific WiFi network. Password are case-sensitive.
- If connecting to a public WiFi hotspot, enter the voucher code or login details provided.
- Double check the password for accuracy before submitting.
- Tap “Connect” to allow Alexa to login and connect to the WiFi using the provided password.
Entering the complete and precise password is crucial for logging into the network successfully.
Check WiFi Connection Status
It may take 1-2 minutes for your Alexa device to connect to the WiFi after inputting the password.
To check the status:
- Look at your Alexa gadget – the light ring will turn blue when connected.
- In the Alexa app, go to Devices > Select Echo & Alexa > About to see WiFi connection status.
- Try asking Alexa “Are you connected to WiFi?” to confirm connectivity.
If the network connection succeeded, your Alexa unit can now access all the features that require WiFi.
If your Alexa is having trouble connecting to the WiFi, here are some troubleshooting tips:
- Double check the WiFi password is 100% correct. Incorrect passwords are the top reason for failed connection.
- Move your Alexa closer to the WiFi router for a stronger signal during setup.
- Reboot your Alexa device and router if connections are unstable.
- For public networks, ensure you have an active voucher or access code.
- Disable cellular data on your phone during setup to avoid connection conflicts.
- Reset your Alexa to factory settings and reconnect from scratch if issues persist.
Following this advice can help resolve any WiFi login connection problems. Contact Amazon customer support if needed.
Connect Multiple Alexa Devices
Once you successfully connect one Alexa to your home or office WiFi network, you can easily add additional Alexa gadgets using the same network password:
- Put the new Alexa device into setup mode using the app or Action button.
- Open the Alexa app and select connect to WiFi for the new unit.
- Choose the existing WiFi network and tap “Continue”.
- When prompted, input the known WiFi password you already used before.
- The additional Alexa will connect automatically without needing to re-enter a password.
This simplifies connecting all your Alexa smart products to the same network for whole-home voice control convenience.
Change WiFi Networks
To change the WiFi network your Alexa is connected to:
- Open the Alexa app and go to Devices > Select Echo & Alexa > WiFi & Network.
- Tap the “Change” button next to the currently connected network name.
- Select the new target network you want to switch to.
- Enter that network’s password when prompted.
- Tap “Connect” and your Alexa will disconnect from the old and login to the new WiFi.
Switching networks can provide faster speeds, better connections, or advanced capabilities.
View Network Details
Want to see the details of the WiFi network your Alexa is currently connected to? Simply ask “Alexa, what is my WiFi network?” and she will list:
- Network name (SSID)
- Security type (WEP, WPA, WPA2, etc)
- Network band (2.4 or 5GHz)
- Signal strength percentage
- Network speed
- Gateway IP address
Checking these details allows you to verify your Alexa is on the correct network or troubleshoot any connectivity issues.
Need to disconnect your Alexa completely from the WiFi network? You can do this through the app:
- Go to Devices > Select Echo & Alexa > WiFi & Network.
- Tap the “Disconnect” button below the connected network name.
- Confirm you want to disconnect when prompted.
This will remove your Alexa device from that WiFi network. It will remain disconnected from the internet until you re-connect it to WiFi again.
Reset WiFi Settings
If your Alexa is having persistent trouble connecting to any WiFi network, resetting the WiFi settings may help resolve connectivity problems:
- Go to Devices > Select Echo & Alexa > WiFi & Network.
- Choose “Reset WiFi” and confirm when prompted.
- This will erase all existing WiFi details and start fresh.
- You can reconnect to your WiFi by re-entering the network name and password again.
Resetting should help clear up any WiFi conflicts, network issues, or bugs preventing a successful connection.
Connect Alexa to a Hidden Network
Does your WiFi network have a hidden SSID that is not broadcasted? You can still connect Alexa by:
- Opening WiFi settings in the Alexa app.
- Tapping “Connect to a Hidden Network”.
- Manually entering the hidden network name (SSID).
- Inputting the password when prompted.
This will allow Alexa to connect even though the SSID is not visible within the app’s network list.
Using Alexa Devices Offline
Without a WiFi connection, your Alexa is limited to built-in offline features like:
- Timer and alarm functions
- Playing music or radio from internal storage
- Controlling smart home devices directly paired to Alexa
- Flash briefing summaries powered by the device
- Reminders, to-do lists, calendar, and shopping lists
So you can still use Alexa for basic offline tasks without WiFi access or an internet connection.
Connecting Alexa to Ethernet
While Alexa works best over WiFi, you can alternatively connect to the internet via an Ethernet connection using an Ethernet adapter.
To setup Alexa on Ethernet:
- Acquire an Ethernet adapter made for Alexa.
- Plug Ethernet cable from your router into the adapter.
- Plug adapter into the Alexa device’s USB port.
- Alexa will automatically use Ethernet for connectivity once plugged in.
Going Ethernet eliminates WiFi connection issues for a hardwired solution.
Having the proper WiFi network name, password, and login details is mandatory for connecting your Alexa device to a secured wireless network successfully.
Carefully entering the correct credentials when prompted in the Alexa app allows Alexa to handshake with the network and establish a connection.
Following this guide, you can get your Alexa smart speaker or display hooked up to any protected WiFi, from public hotspots to home networks. Enjoy WiFi-dependent Alexa features with reliable connectivity!
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