Logging into the Highmark OTC Store

The Highmark OTC Store is an online store that allows Highmark members to purchase over-the-counter (OTC) health and wellness products. To access the store and make purchases, Highmark members must first log in. This guide will walk through the process of logging into the Highmark OTC Store step-by-step.


Before you can log into the Highmark OTC Store, you must have:

  • A Highmark insurance plan
  • A myHighmark account

If you do not already have a myHighmark account, you can create one on the Highmark website. You will need your Highmark member ID number to sign up.

Steps to Log In

Logging into the Highmark OTC Store is simple and only takes a few steps:

  1. Go to the Highmark OTC Store website. The URL is https://otc.highmark.com.
  2. In the upper right corner of the page, click the blue “Log In” button.
  3. On the login page, enter your myHighmark username and password. Your username is typically your email address.
  4. Click the “Log In” button. This will log you into your myHighmark account and into the OTC Store.

Once logged in, you will be redirected to the OTC Store homepage. You can now start browsing and shopping for OTC products.

Troubleshooting Login Issues

If you have trouble logging into the Highmark OTC Store, here are some tips for troubleshooting:

  • Verify your username and password – Double check that you are using the correct login credentials associated with your myHighmark account. Passwords are case-sensitive.
  • Check your account status – Log into myHighmark to confirm your account is active. Inactive accounts cannot access the OTC Store.
  • Try resetting your password – If you cannot remember your password, you can reset it by clicking the “Forgot Username or Password” link on the OTC Store login page.
  • Use incognito/private browsing – Sometimes web browsers get confused with cookies or cached pages. Try opening an incognito or private browsing window and logging in from there.
  • Contact Highmark – If you still cannot login after trying the above steps, contact Highmark Member Services for assistance. Their number is 1-800-241-5704.
  • Wait and try again later – There may be temporary technical issues with the website. Trying again in a few hours could resolve login problems.

Following these troubleshooting tips should help you gain access to your account and the OTC Store. Reach out to Highmark if you continue having difficulties logging in.

Resetting Your Password

If you forget your password for the OTC Store, you can easily reset it online. Here are the steps:

  1. On the login page, click the “Forgot Username or Password” link.
  2. Choose whether you forgot your username or your password. If resetting your password, select “Reset Password”.
  3. Enter your myHighmark username or email address and click “Continue”.
  4. Select how you would like to receive the password reset code:
    • Text message
    • Email
    • Voice call
  5. Enter the code you receive and click “Verify”.
  6. Create a new password and confirm it.
  7. Click “Change Password” to save your new password.

You can now log into the OTC Store with your new password. Remember to choose a strong password that you will remember.

Changing Your Password

In addition to resetting a forgotten password, you can proactively change your OTC Store password at any time by following these steps:

  1. After logging into the OTC Store, click your name in the top right corner.
  2. Select “Account Settings” from the dropdown menu.
  3. On the Account Settings page, click “Change Password” under Security Settings.
  4. Enter your current password on the Change Password page.
  5. Type your new password and confirm it.
  6. Click “Change Password” to save the new password.

Your password will now be updated for logging into the OTC Store. Be sure to choose a strong and secure password.

Managing Account Settings

Within your OTC Store account settings, you can manage the following:

  • Username – Update the username associated with your account
  • Password – Change or reset your password
  • Email – Change the email on file for your account
  • Notifications – Opt in or out of receiving promotional emails
  • Address – Update the default shipping address for your account
  • Payment methods – Add/update payment methods for check out
  • Order history – View past orders and order details

To access account settings, click your name in the top right corner of the OTC Store website and select “Account Settings”. Update any fields as needed to manage your account details.

Getting Support

If you have any issues accessing your Highmark OTC Store account, there are a few ways to get help:

  • Chat – Chat live with an OTC Store support agent by clicking the chat icon on the bottom right of the screen.
  • Phone – Contact Highmark Member Services at 1-800-241-5704.
  • Email – Email Highmark support at service@highmarkhealth.org.
  • Social media – Send a private message to @Highmark on Facebook or Twitter.
  • Virtual Assistant – Ask Clara, Highmark’s virtual assistant questions through the myHighmark website.

Highmark aims to provide exceptional customer service. Do not hesitate to reach out through any of the above channels if you need assistance with your OTC Store account.

Shopping on the OTC Store

Once logged in, you can start browsing and shopping on the Highmark OTC Store for items like:

  • Cold, flu, and allergy medications
  • Pain relievers
  • Digestive aids
  • First aid supplies
  • Dental and oral care
  • Vitamins and supplements
  • Feminine care
  • And more!

To shop:

  • Browse categories using the dropdown menus at the top of the page.
  • Search for specific products using the search bar.
  • Filter products by price, brand, delivery options, and other criteria on the left side of search results pages.
  • Click a product to view details, read reviews, and add it to your cart.
  • At checkout, verify your address, review order details, select a payment method, and place your order.

Purchases over $25 ship for free to your home. Be sure to take advantage of this convenient way to get OTC health items delivered straight to your door!

Purchasing Limits

There are some purchasing limits to be aware of on the OTC Store:

  • You can only purchase up to 3 units of the same product per order.
  • There are quantity limits on particular products like allergy medications.
  • You can place up to 5 orders per month.
  • The maximum total order value per month is $500.

If you try to exceed the order limits, you will receive a message when checking out informing you of the limit. Limits ensure fair access to products for all Highmark members.

Eligible Highmark Plans

To shop on the Highmark OTC Store, you must be enrolled in one of the following Highmark health plans:

  • Commercial (under 65) plans
  • Medicare Advantage plans
  • Individual Advantage plans
  • Healthcare Reform plans (Affordable Care Act)
  • Retiree plans

Members with Highmark’s Medicare, Medicaid, CHIP, and marketplace plans are not eligible to use the OTC Store. Check your plan documents or call Highmark to confirm your plan’s eligibility.

Prescription Required Products

Some OTC products normally require a prescription but are available on the store without one at discounted prices. These include:

  • Cetirizine daily allergy tablets
  • Fluticasone nasal spray
  • Fluconazole tablets
  • Nicotine patches/gum
  • Minoxidil topical solution
  • Montelukast tablets
  • Pantoprazole tablets
  • Sertraline tablets

Highmark members do not need to obtain a prescription from their doctor for these medications when purchasing through the OTC Store. However, quantity limits may apply.

Using FSA/HSA Funds

If you have a flexible spending account (FSA) or health savings account (HSA), you can use those pre-tax funds to pay for eligible purchases on the Highmark OTC Store.

To use FSA/HSA funds:

  1. Log into the OTC Store using your myHighmark credentials.
  2. Add eligible items to your cart and proceed to checkout.
  3. Select “FSA/HSA” as the payment method.
  4. Review your order details.
  5. Place your order using the available FSA/HSA funds in your account.

Be sure to save your itemized OTC Store receipts. You may need to provide them to verify purchases if using an FSA/HSA.

Returns and Exchanges

Highmark wants you to be fully satisfied with your OTC Store purchases. If you need to return or exchange an item, you can easily do so within 30 days of receiving your order by:

  • Online – Logging into your account, going to order history, and selecting “Return Items”. Print the prepaid return label.
  • By mail – Contact Highmark to request a return label. Use the label to mail back the return to the address provided.
  • In person – Return the item unopened and unused to a Walgreens pharmacy location.

Once received and inspected, refunds will be issued to your original payment method within 2-3 business days.

Member Perks

As a Highmark member using the OTC Store, you unlock exclusive discounts and perks:

  • Discount pricing – Save up to 15% on OTC health products.
  • Free shipping – Orders over $25 ship free.
  • Prescription-free – Buy select medications without a prescription.
  • FSA/HSA payment – Use pre-tax dollars for purchases.
  • Coupons – Access special promotional offers and coupon codes.
  • Automatic refills – Easily refill recurring orders.
  • Seasonal sales – Take advantage of limited-time sales events.
  • Secure shopping – Safely shop using your Highmark member ID.
  • Loyalty rewards – Earn points with every purchase for discounts.

These member-exclusive perks make the Highmark OTC Store a great benefit!

OTC Store Features

The Highmark OTC Store provides users with a robust online shopping experience through helpful features like:

  • Mobile app – Shop on your smartphone via the mobile app.
  • Health resources – Learn about health conditions, wellness topics, medications, and more.
  • Medication finder – Find OTC medicines for your symptoms or health needs.
  • OTC drug interaction checker – Verify that products are safe to use together.
  • Product reviews – Read reviews from other members before buying.
  • Order tracking – Follow your order status from processing to delivery.
  • Buy again – Quickly reorder previously purchased items.
  • Auto-refills – Set up continuous refills for select products.
  • Recipes – Get recipe ideas for health conditions like diabetes, heart health, and gluten-free needs.
  • Timely articles – Read blogs with timely health-related tips and advice.

These convenient features allow you to get the most out of your OTC Store membership!

Privacy and Security

Highmark adheres to strict standards when it comes to privacy and security on the OTC Store:

  • Encrypted website – The OTC Store site uses encryption to keep your data secure as it is transmitted.
  • Secure login – Your myHighmark login credentials are required to authenticate your access.
  • No tracking – Your browsing and shopping behavior are not tracked on the site.
  • HIPAA compliant – All systems and processes comply with HIPAA regulations for PHI.
  • Data storage – Servers storing personal data are kept in secure facilities with restricted access.
  • Partnerships – Third-party partnerships are thoroughly vetted from security standpoints.
  • Fraud monitoring – We monitor all transactions for unauthorized activity.

You can feel fully confident that your identity, insurance information, and all activity on the OTC Store remain private and protected.

Getting Started

Now that you know the ins and outs of the Highmark OTC Store, you are ready to create an account and start shopping!

To get started:

  1. Go to otc.highmark.com and click “Register” if new or “Log In” if existing.
  2. Browse categories or search for products you need.
  3. Add items to your cart and proceed through checkout.
  4. Select shipping and payment options.
  5. Place your order and track it to your door!

Be sure to take advantage of free shipping, prescription-free discounted medications, and all the OTC Store member perks available to you as a Highmark member. Happy shopping!

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